55% of High-Earning Consumers and 79% of Gen Z Use Digital Wallets | PYMNTS.com (2024)

Whether shopping online or in person, an increasing number of consumers are embracing digital wallets.

But the appeal of digital wallets —which includeApple Pay,Google Wallet,PayPaland others — doesn’t end with shopping.Digital wallets can also provide other features intended to makethe lives of userseasier, such as the ability to store important documents like driver’s licenses, passports and event tickets.

But as PYMNTS Intelligence found when researching “Tracking the Digital Payments Takeover: Can New Use Cases Drive Consumer Use of Digital Wallets?” the enthusiasm around using digital wallets to store sensitive documents varies depending on whois asked.

While 51% of U.S. consumers, in general,said they are either somewhat interested or very interested in using digital wallet storage features, 78% of baby boomers and seniors have only a slight interest or no interest in keeping documents on their devices.

The excitement about using digital wallets to store documents climbs when younger consumers weigh in.Forty-nine percent of Generation Z respondentssaid they areextremelyinterested, as are 51% of millennials.Forty-six percent of bridge millennials and 26% of Generation X consumers are alsoextremelyinterested in using special digital wallet features.

To better understand these varying degrees of enthusiasm, it may help to look at which demographic groupsin generaluse digital wallets.

The appetite people havefor digital wallets mirrors — to some extent — their excitement about storing documents on their digital devices. Seventy-nine percent of Gen Z consumers are avid digital wallet users, as are 67% of millennials,followed by62% of bridge millennials and 44% of Gen Xers. Meanwhile, only 28% of baby boomers and seniors use digital wallets.

But age is just one yardstick to judge digital wallet use. How much money people earneach yearalso appears to shape their interest in digital wallets.

Fifty-five percent of high-earning consumers (those making $100,000 or more annually) are digital wallet users. Fifty-one percent of middle-income consumers (those earningbetween $50,000 and $100,000 per year) use digital wallets. But excitement around digital wallets tapers off when low-income respondents (those earning $50,000 or less each year)are asked; only 41%of themare digital wallet users.