Every business wants to be successful, and many businesses measure their success in terms of their profits and sales. But how will you earn good profits? What would make your customers keep doing business with you? You can measure all the metrics, but in the end, it boils down to Customer Satisfaction. Customer Satisfaction is the measure of the happiness of the customers with the products, services and the overall experience with an organization. Create customized surveys and feedback forms and take real-time feedback from your customers at all touchpoints. Customer Satisfaction is how customers view your brand. It is the measure of whether or not customers are satisfied with your products or services, which then influences repurchases and customer loyalty. Customer Satisfaction is influenced by many factors, such as product quality, pricing, customer service, website interface, optimized user journey, logo design, online poster maker, etc. And it can be measured and improved with the right software to increase customer retention and sales. You can read all about Customer Satisfaction and how to measure it in our consolidated guide: The Ultimate Guide to Customer Satisfaction (CSAT). We have put together some brilliant Customer Satisfaction Quotes given by some great titans of the customer service industry whose extraordinary visions not only helped them to achieve the heights of success but also helped the strugglers across the world climb the ladder of success. âIf youâre competitor focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.â Jeff Bezos âA satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.â Gregory Ciotti âCustomer service shouldnât just be a department, it should be the entire company.â Tony Hsieh âYour most unhappy customers are your greatest source of learning.â Bill Gates âThe customer's perception is your reality.â Kate Zabriskie âAlways give people more than what they expect to get.â Nelson Boswell âThere is a big difference between a satisfied customer and a loyal customer. Never settle for âsatisfiedâ.â Shep Hyken âThe well-satisfied customer will bring the repeat sale that counts.â James Cash Penney âAt the heart of a successful business strategy is a customer experience that is elegantly simple and positive, where consumers are likely to come away satisfied â and return.â Andres Angelani âGet closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.â Steve Jobs âThe goal as a company is to have customer service that is not just the best but legendary.â Sam Walton âTodayâs consumers are no longer just comparing experiences across competitors, but against the best experience they have ever had.â Jeff Epstein âIf you do build a great experience, customers tell each other about that. Word of mouth is very powerful.â Jeff Bezos âThere is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.â Sam Walton âJust having satisfied customers isnât good enough anymore. If you really want a booming business, you have to create raving fans.â Ken Blanchard âTreat the customer like you would want to be treated. Period!â Brad Schweig âSpend a lot of time talking to customers face-to-face. Youâd be amazed how many companies donât listen to their customers.â Ross Perot "A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him." Mahatma Gandhi "Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning." Jack Welch âThe key is when a customer walks away, thinking â, Wow, I love doing business with them, and I want to tell others about the experience.â Shep Hyken âUnless you have 100% customer satisfaction, you must improve.â Horst Schulze âPeople will forget what you said. They will forget what you did. But they will never forget how you made them feel.â Maya Angelou âThe sole reason we are in business is to make life less difficult for our clientsâ Matt Odgers âI always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!â Niki Lauda âLoyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.â Chip R. Bell âIn business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.â Bill Gates âThe first step in exceeding your customer's expectations is to know those expectations.â Roy H. Williams âDo what you do so well that they will want to see it again and bring their friends.â Walt Disney âYou can't delegate growth or customer satisfaction.â Jeffrey R. Immelt âThe longer you wait, the harder it is to provide outstanding customer service.â Bill Davidow âOne customer well taken care of could be more valuable than $10,000 worth of advertising.â Jim Rohn âCustomers don't expect you to be perfect. They do expect you to fix things when they go wrong.â Don Porter âEvery day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.â Bill Gates âIf you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.â Jim Rohn âOf course, if you are launching a new business, you can think about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.â Scott D. Anthony âIf we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?â Michael Dell âIt is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.â Henry Ford âMake a customer, not a sale.â Katherine Barchetti âYou are serving a customer, not a life sentence. Learn how to enjoy your work.â Laurie McIntosh âYou can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.â Dale Carnegie âThe magic formula that successful businesses have discovered is to treat customers like guests and employees like people.â Tom Peters âThe single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.â Derek Sivers âIf you donât appreciate your customers, someone else will.â Jason Langella âA customer talking about their experience with you is worth ten times that which you write or say about yourself.â David J. Greer âAsk your customers to be part of the solution, and donât view them as part of the problem.â Alan Weiss â Until you understand your customers â deeply and genuinely â you cannot truly serve them.â Rasheed Ogunlaru âTo earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.â Colleen Barrett âCustomer experience better be at the top of your list when it comes to priorities in your organization. Customer experience is the new marketing.â Steve Cannon âBe dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.â Scott Cook âAt a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.â Roger Staubach âProvide an experience that is both useful, usable, desirable, and differentiated, and you will create demand for your brand and delight your customers.â David Armano âYour customers are not you. They donât look like you, they donât think like you, they donât do the things that you do, they donât have your expectations or assumptions. If they did, they wouldnât be your customers; theyâd be your competitors.â Mike Kuniavsky Customer Satisfaction can make or break your business. So, get inspired by these quotes and start measuring and increasing customer satisfaction today. You can read our related blogs for help:Measure Customer Satisfaction and Improve Customer Experienceđ„
What is Customer Satisfaction?
(Founder & CEO at Amazon)
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(Content Marketing Lead at Shopify)
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(CEO of Zappos)
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(Founder, Microsoft Corporation)
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(President, Business Training Works, and Author)
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(Self-Help Author)
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(Customer Service Expert, Author, Blogger, and Speaker)
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(Founder of J. C. Penney stores)
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(CEO at Softvision)
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(Co-founder, Apple)
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(Founder for Walmart)
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(Vice President of Product at Comm100)
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(Founder & CEO at Amazon)
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(Founder for Walmart)
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(Author, Speaker and Business Consultant)
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(VP of Operations, Sunnyland)
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(CEO Electronic Data Systems & Perot Systems)
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(CEO, General Electric)
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(Customer Service Expert, Author, Blogger, and Speaker)
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(Founder, Ritz-Carlton)
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(American Poet, Storyteller, Activist, and Autobiographer)
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(Owner and Founder, Odgers Law Group)
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(Austrian Formula One driver, and a three-time F1 World Drivers' Champion)
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(Founder, The Chip Bell Group)
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(Founder, Microsoft Corporation)
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(Founder and President, Wizard of Ads, and Author)
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(Founder, The Walt Disney Company)
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(CEO, General Electric)
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(Author, Philanthropist, Venture investor, and former high-tech Business Executive)
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(American Entrepreneur, Author and Motivational Speaker)
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(Founder, Microsoft Corporation)
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(American Entrepreneur, Author and Motivational Speaker)
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(Managing Director, Innosight Consulting)
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(CEO, Dell Technologies)
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(Founder of Ford Motors)
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(Speaker, and Author)
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(Founder, CD Baby)
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(Author)
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(President, Southwest Airlines)
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(President & CEO, Mercedes Benz USA)
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(Founder, Intuit)
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(Former NFL)
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(U.S. Strategy Director, Edelman)
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52 Customer Satisfaction Quotes to inspire you to start measuring Customer Satisfaction now (2024)
Table of Contents
Measure Customer Satisfaction and Improve Customer Experienceđ„
What is Customer Satisfaction?
Conclusion
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