FAQs
How do I contact Shutterstock customer service? ›
Contact Customer Service
A custom plan can be set up to meet your company's exact needs, but you'll need some extra help creating your parameters. Simply contact customer service online or call 866-663-3954 and explain your problem to a member of Shutterstock's support staff.
Image and video packs
On-demand packs are designed to automatically refill upon depletion. Upon downloading the last image or video clip from a pack, the original count of downloads is automatically replenished and your billing method on file is charged.
Cookies and firewalls
A firewall may be blocking access. Check the settings of your firewall(s) to make sure that access to shutterstock.com and all its subdomains (like submit.shutterstock.com) are permitted in your firewall(s). Your anti-virus program may be set to block our site.
Check your proxy settings (if applicable) to make sure that access to shutterstock.com and all its subdomains are permitted in your proxy settings. Your Internet Service Provider (ISP) may be blocking access. Occasionally image-heavy sites such as Shutterstock will be blocked by an ISP.
How do I get my money back from Shutterstock? ›Generally, Shutterstock does not refund purchases once the payment goes through.
Is there a problem with Shutterstock? ›User reports indicate no current problems at Shutterstock.
How do I cancel Shutterstock without paying? ›Free cancellations
There is no cancellation fee charged when you cancel a plan at the end of its term. This applies to packs, subscriptions with month-to-month billing (without an annual commitment) and annual subscriptions with upfront billing.
- To add a payment method, select Add a Payment Method.
- To set a default payment method, open your payment option and select Make default payment method. ...
- To delete a payment method, open your payment option and select Delete.
As a Shutterstock contributor, you will earn a percentage of the price Shutterstock receives for licensing your content. There are 6 separate earnings levels for images and for videos, ranging from 15% up to 40%. You can graduate through them independently based on your download count in each category.
Is Shutterstock easy to cancel? ›Our monthly plans that do not require an annual commitment can be canceled at any time by clicking “Cancel plan” on the Plans page of your account. If you change your mind, you have the option to re-activate these plans before they expire.
Does Shutterstock own your photos? ›
As a Shutterstock contributor you retain full copyright ownership of your content, but you allow Shutterstock to license the content on your behalf.
Why did Shutterstock disable my account? ›Reasons Your Account May Have Been Closed
Your contributor account may be closed for infringement when it appears you may not own or control the copyright to content submitted to Shutterstock.
- Pricing can be more expensive than other stock photo sites.
- Limited selection of exclusive content not available on other platforms.
- May not offer as many vectors or illustrations as other sites.
Yes! You can use Shutterstock images on websites without any restrictions on the number of viewers or hits on the website. Under the Standard License, images can also be used in web video without regard to audience size, provided that the production budget is less than $10,000 USD.
How do I withdraw from Shutterstock? ›- Login to your Contributor Account Settings.
- Choose your desired payment method.
- Set the minimum payout to $35 or more.
If you need to cancel your annual commitment early, we'll need to charge a cancellation fee. However, cancellation fees are waived if you switch from an existing plan to another Shutterstock plan – please contact us so we can assist you in this case..
How do I get my money from Shutterstock? ›Get paid. Once you have accrued at least $25 from licensing your work on Shutterstock, you are ready to collect your earnings! In order to receive payment, you must have a completed tax form on file and select an electronic payment provider--chose from PayPal, Skrill or Payoneer.
Is Shutterstock a good service? ›The bottom line. Shutterstock is the best stock photo site and is worth a try if you're looking for a large collection of stock images, videos, music, and editorial content. Subscriptions are the cheapest way to get royalty-free images, while image packs offer the most flexibility.
Where is Shutterstock headquarters? ›Shutterstock, Inc. is an American provider of stock photography, stock footage, stock music, and editing tools; it is headquartered in New York.